Question 1

How do you work?

Accepted Answer

We operate flexibly to meet your ingredient needs, whether you’re refining an existing formula, developing a new concept, or sourcing higher-quality alternatives. With exclusive distribution of branded ingredients and a vast portfolio of generics, we can supply what you need—or source it globally if it’s not in our range. From simple plant-based extracts to advanced scientifically researched ingredients, we locate, import, and deliver premium raw materials directly to your contract manufacturer. Whatever your requirements, we adapt to ensure the best solution for your formulation.

Question 2

Where are you located?

Accepted Answer

You’ll find our offices at Suite 2.15, 32 Delhi Road, Macquarie Park, NSW 2113, Australia. Should you wish to get in touch, please email us on admin@healthingredients.com.au (mailto:admin@healthingredients.com.au)or phone the office on +61 2 9159 9830.

Question 3

Do you supply ingredients for foods and medicines?

Accepted Answer

Yes, we supply ingredients that are suited to various categories within the Australian regulatory landscape. From precise ‘listable’ ingredients and extracts through to protein powders suited to formulated foods, our ingredient portfolio is diverse, so, whatever your project, we’re flexible, adaptable, and ready to help.

Question 4

Do you contract manufacture?

Accepted Answer

No, we are an ingredient supplier. However, with our extensive experience in the industry, we have strong connections with Australian contract manufacturers in the complementary and listed medicine space. If you need help choosing the right partner for your project, reach out and we can assist you.

Question 5

Are all your ingredients plant-based?

Accepted Answer

All our ingredients are vegan-friendly and derived from natural origins. Most are plant based however some generic ingredients have been synthesised or fermented and may not be suitable to be declared as ‘plant based’ but still may be ‘natural’ in nature.

Question 6

Do you supply collagen?

Accepted Answer

No, we don’t currently have collagen within our portfolio due to the animal-sourced aspect of this ingredient. However, we do have a vast array of vegan friendly amino acids that are able to be combined within your formulation to replicate a vegan collagen. Speak to us today about your requirements and we can show you the best plant-based alternatives.

Question 7

Are your ingredients organic or non-GMO?

Accepted Answer

We select only premium quality ingredients. Where possible, we ensure organic certification, while non-GMO is also a high priority. It is recommended to discuss your needs, preferences and requirements with us at the commencement of your project so we can match you with the best ingredients for your formulation.

Question 8

How do you ensure ingredient quality?

Accepted Answer

Quality is our top priority. We work with trusted partners who undergo rigorous audits to ensure they meet our high standards. Ingredients frequently go through a comprehensive regulatory review, and we carefully match specifications and certificates of analysis to guarantee compliance and consistency. Our commitment to quality control means you receive only the best, most reliable ingredients for your formulations.

Question 9

What is your minimum order quantity?

Accepted Answer

Minimum order quantities (MOQs) vary depending on the ingredient, so we encourage you to get in touch for specific details. MOQs are in place because raw materials are typically supplied in set batch sizes to ensure quality, consistency, and efficiency in sourcing and logistics. Reach out to discuss your requirements, and we’ll find the best solution for you.

Question 10

Do you offer bulk pricing?

Accepted Answer

Yes, we offer price breaks on many of our ingredients for larger order volumes. The specific discounts available depend on the ingredient, so we recommend reaching out to discuss your requirements. When ordering in bulk, it’s important to consider factors such as storage, handling, and shelf life to ensure the material remains suitable for use in future batches. We’re happy to guide you in making the best purchasing decision for your needs.

Question 11

How can I place an order with you?

Accepted Answer

Our dedicated customer service team is here to make ordering seamless. Once you’ve selected your ingredient, confirmed quality specifications, and determined your order volume, simply generate a purchase order (PO) and send it to us. Be sure to include key details such as the ingredient name, quantity, price, and delivery requirements to ensure a smooth process. If you need any assistance along the way, our team is happy to help!

Question 12

What are your lead times?

Accepted Answer

Lead times vary depending on the ingredient, but we always aim to deliver as efficiently as possible. Our team keeps you informed throughout the order process, providing updates on timelines and any relevant details. In the unlikely event of a delay, we’ll communicate proactively to ensure you have the most up-to-date information.

Question 13

Do you have ingredients readily available in stock?

Accepted Answer

Yes, we keep many ingredients in stock locally and on hand. Feel free to contact us to discuss your specific needs.

Question 14

Do you have allergen free ingredient options?

Accepted Answer

Yes! We offer a wide range of ingredients with little to no allergenic potential. Let us know your specific requirements, and we’ll carefully review material specifications and allergen certificates to ensure the best fit for your needs.

Question 15

Can you provide samples of your ingredients?

Accepted Answer

In most instances we can provide samples of our ingredients. Samples can be useful for manufacturing bench trials as well as other research and development (R&D) work to confirm formulations and manufacturing capabilities. Advise our team if a sample is required and we’ll confirm your request and advise of any relevant timelines.

Question 16

What are your payment and account specifics?

Accepted Answer

Your first three orders we request advanced/pre-payment. When you reach your 4th order, you can submit an application for payment terms pending credit approval.

Our Commitment

Interested to learn more? Do you have an ingredient or concept in mind? Get in touch today.

Frequently Asked Questions

hello@healthingredients.com.au

+61 2 9159 9830

Suite 2.15, 32 Delhi Road
Macquarie Park, NSW 2113, Australia